In this article we’ll give you with 5 must-know tips for how to provide great customer service in your business.
This article was written using tips from Conta’s customer service.
1. Be available
Be available to your clients: Make sure they know how to reach you and answer inquiries as soon as possible. If a customer has to wait an unreasonable amount of time to get an answer or struggle to get hold of you, it might affect your business’s reputation in a negative way. If you can’t answer the customer right away, let them know that you will answer ASAP or provide them with a time frame.
Depending on your resources, you can provide a phone number, email address, contact form or chat-window. You can even be available on WhatsApp to answer queries.
2. Be humble
Be humble. You rely on your clients for success – so make sure to take good care of them! Unlike the saying, the customer isn’t always right, but try to explain the issue and find a solution that works for both you and your client.
3. Use clear language
Clear language is the key to avoid misunderstandings. Remember that what seems straightforward to you, might not be to a client who’s unfamiliar with the subject matter. We don’t expect our clients to understand credit note, for example, or to have a complete understanding of everything related to taxes. Try to explain jargon and write in a clear and concise manner.
A clear language will also make you appear more professional, while small errors can seem sloppy and unprofessional.
The importance of clear language also applies when it comes to prices, contracts and project terms. Be transparent about what your products or services cost, and what the customer can expect. This will help avoid overdue invoices or disputed invoices.
See also: How to invoice clients and get paid early
4. Personalize your service
Be personal when dealing with your clients. Use their name in written communication and remember to sign off with your own!
If a client feels like they are being treated well, they will most likely have a better overall experience dealing with your business. It also increases the likelihood that they’ll recommend your business to others. And it can make it easier to deal with any potential issues in regards to the product or service, because you’ll have established a good relationship with the client.
5. Provide helpful information to your clients
How this tip applies to you, depends on what your business does. If you have a website, TikTok, Instagram or a Facebook page for your business, make sure that clients can easily find the information they need on these pages.
This could mean, for example, uploading pictures of your work, providing a list of goods or services and their prices, writing a comprehensive FAQ or maybe publishing some help articles for your products. You should talk to some clients to figure out what they require before purchasing goods or signing a contract with your business.
See also: 7 tips to succeed as an entrepreneur
